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December 28, 2021

January 2022 J15 Provider Contact Center (PCC) Training

Medicare is a continuously changing program and it is important to provide accurate responses to your questions. To better serve you, CMS allows us to offer training to our customer service representatives (CSRs). As a result, the CGS J15 (Part A, Part B and Home Health & Hospice) PCC will be closed for CSR training and staff development as follows:


PCC Training / Closures

Thursday, January 13, 2022

Thursday, January 27, 2022

Home Health & Hospice:
8:00 a.m. – 10:00 a.m. Central Time

Part A and Part B:
9:00 a.m.– 11:00 a.m. Eastern Time

As a reminder, the myCGS portal and Interactive Voice Response (IVR) are available to obtain patient eligibility, claim, deductible, and general information. Please reference the following resources for assistance:

myCGS User Manual

Part A IVR - 1.866.289.6501

Part B IVR – 1.866.290.4036

Home Health and Hospice IVR - 1.877.220.6289


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