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COVID-19 Provider Enrollment and Accelerated Payment Telephone Hotline: The telephone hotline 1.855.769.9920 has been created for providers and suppliers to initiate provisional temporary Medicare billing privileges and address questions regarding provider enrollment flexibilities and accelerated payments, afforded by the COVID-19 waiver. The hotline is available Monday–Friday 7:00 am–4:00 p.m Central Time (CT). For additional information, refer to the COVID-19 web page.

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What can myCGS do for you?

myCGS is an online portal that provides instant information and allows you to submit secure forms and transactions, including:

  • Submit requests for Reconsideration (Level 2 Appeal) – NEW!
  • Beneficiary Eligibility information – NEW!
  • Checking Claims Status
  • View and print Remittance Advices
  • Financial Information
  • Respond to Medical Review (MR) Additional Documentation Requests (ADRs)
  • Submit and check the status of Redetermination Requests
  • Submit General Inquiries related to a number of topics
  • MBI Look-Up Tool
  • MR Dashboard and Claims Tab Enhancements

Read more


Upcoming Provider Education At-A-Glance

Sign up for upcoming education events!

  • The Ins and Outs of the Hospice Certification: A Refresher, September 9th
  • Facing Certification Issues: The Who, What, When and Where of the Home Health Face-to-Face Encounter, September 16th
  • FY2021 Hospice Final Rule: What Providers Need to Know, September 17th
  • Day One – Three 2020 Virtual Home Health and Hospice Medicare Summit, September 22rd-24th
  • J15 CGS Medicare Medical Review Process Update Teleconference (ACT), September 29th
  • Certain about CERT: Understanding Top Home Health Errors, September 30th
  • The Need to Support Need: Documenting Medical Necessity for Home Health Services, October 8th
  • Certain about CERT: Understanding Top Hospice Errors, October 22nd
  • The Truth About Signature Requirements – Signature Guidelines for Home Health and Hospice Providers, November 12th

Registration is available here!

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