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Coming in March 2020!

The 2020 MAC Satisfaction Indicator (MSI), a survey administered by the Centers for Medicare & Medicaid Services (CMS), is coming in March. The MSI measures your satisfaction with our processes and service delivery so we can gain valuable insights and determine process improvements.

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What can myCGS do for you?

myCGS is an online portal that provides instant information and allows you to submit secure forms and transactions, including:

  • Beneficiary Eligibility information
  • Checking Claims Status
  • View and print Remittance Advices
  • Financial Information
  • Respond to Medical Review (MR) Additional Documentation Requests (ADRs)
  • Submit and check the status of Redetermination Requests
  • Submit General Inquiries related to a number of topics
  • MBI Look-Up Tool
  • MR Dashboard and Claims Tab Enhancements

Read more


Upcoming Provider Education At-A-Glance

Sign up for upcoming education events!

  • Home Health Patient-Driven Groupings Model (PDGM) FAQ Review, February 18th
  • CERT: Avoiding Errors Related to Therapy Services, February 26th
  • Attention myCGS Newbies – Let's Take a Tour!, March 10th
  • Provider Enrollment Hour (ACT), March 18th

Registration is available here!

Calling EDI Regarding Status on EDI Applications?

Our EDI department has seen an increase in status calls on the EDI applications. All application confirmation letters are sent to the correspondence/contact address listed on the original application that was submitted to EDI. Please reach out to this address to locate your letters and the status of your response.

Answers to more of your questions are available on the HH&H EDI FAQs page.


Need Help

Claims Processing Issues Log

POE Calendar of Events

Provider Enrollment Cycle Times


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