J15 myCGS

myCGS User Manual

Intro

What is myCGS?

The myCGS portal is a secure, web-based application that's accessible 24/7 and free of charge to all CGS Jurisdiction 15 providers and their staff.

myCGS offers a wide range of self-service options that give providers immediate access to information and functionalities, such as:

  • Eligibility
    Get your patient's Medicare Beneficiary Identifier (MBI), plan coverage, service eligibility, and financial limitations.
  • Prior Authorization
    Submit a prior authorization request for certain ASC or HOPD services, RSNAT, or WISeR.
  • Claims
    Submit claims and reopenings (Part B), get claim status, view or print your remittance advice.
  • Appeals
    Submit a redetermination request (first-level appeal), check status, or submit a second-level appeal (Part A & HHH).
  • Medical Review
    Identify and respond to an Additional Documentation Request (ADR), get status, and request a Medical Review reopening or redetermination, if applicable.
  • Financial
    Report a credit balance, request an immediate offset, or get overpayment data, payment floor status, last 3 checks issued, and payment history.
  • Forms
    Use A&R secure messaging (Part A & HHH), submit an overpayment recovery request (Part B), request a Comparative Billing Report, or send a general inquiry.
  • Messages
    Get electronic correspondence related to your myCGS submissions.

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Terms & Conditions

CMS is committed to maintaining the integrity and security of health care data in accordance with applicable laws and regulations.

The Terms and Conditions provide privacy and security notices consistent with applicable federal laws, directives, and other guidance for accessing this Government system, including:

  • This computer network,
  • All computers connected to this network, and
  • All devices and storage media attached to this network or to a computer on this network.

Note: Don't use more than 1 browser or session at the same time.

This system is provided for Government authorized use only.

Unauthorized or improper use of this system is prohibited and may result in disciplinary action or civil and criminal penalties.

Personal use of social media and networking sites on this system is limited as to not interfere with official work duties and is subject to monitoring.

By using this system, you understand and consent to the terms. To review all terms and conditions, go to myCGS login and select "Terms" (bottom right corner).

getting started

HETS Rules of Behavior

The HETS Rules of BehaviorExternal PDF establish your responsibilities when using the HIPAA Eligibility Transaction System (HETS) to obtain, disseminate, or use Medicare beneficiary eligibility data. CMS monitors inquiries in HETS for improper use or violations (e.g., use of outside technology or a high ratio of eligibility inquiry submissions). By using this system, you're subject to and must follow all applicable rules and regulations.

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System Requirements

To optimize usability, please verify your system adheres to these requirements:

Operating System:

  • Windows 10 (latest security patches)
  • Mac OS X 11.x or above

Supported Internet Browsers:

  • Microsoft Edge
  • Google Chrome: Version 98.x and above

Note: myCGS doesn't support more than 1 login or session at the same time. To avoid processing delays, limit usage to 1 Internet browser tab.

Recommended Screen Resolution: 1024 x 768

Additional Requirements:

  • Adobe Acrobat Reader Version DC or Adobe Acrobat Pro Version DC
  • JavaScript enabled
  • Compatibility view disabled
  • Pop-up blocker disabled
  • Use TLS 1.2 selected in browser settings

Note: Although you may still access myCGS without meeting these requirements, we can only support the options above. Failure to meet these requirements may adversely affect functionality and layout.

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Registration

Before you register, make sure each provider (PTAN/NPI combination) has an Electronic Data Interchange (EDI) Enrollment Agreement on file with CGS. If not, please complete and submit the correct form:

Registration Process

  1. Go to myCGS Login.
  2. Click Create Your Account.

    create account
  3. Terms of Use: Please review. If you agree, click ACCEPT.
  4. Enter/Re-enter Your Password: Type a password that you create using the requirements shown on the screen or the password suggestion.

    Click Create My Account.

    password
  5. myProfile:
    • Type your:
      • First name
      • Last name
      • Email address
      • Re-enter email address
      • Work phone number
      • Work phone extension
      • Mobile phone number (not required; allows myCGS to send Multi-Factor Authentication (MFA) codes for future logins)
    • Click Authenticator Setup (to use Google Authenticator as a third option to receive MFA codes for future logins; you can also complete this step later; see My Account.)
    • Click Save & Proceed.

      save and proceed
  6. mySecurity: Select security questions and type your answers (used to confirm your identity if you forget your password and need to reset it).

    Click Save & Proceed.

    security questions
  7. Email Verification: You'll receive an email with a 7-digit code.

    email verification
  8. Verify My Email: Type your 7-digit PIN; click Verify My Email.

    verify email
  9. The myCGS login and “email validated” message displays. Your myCGS registration is complete; you may log in to use the portal.

    login screen
  10. See My Account / myProviders to continue your account setup (e.g., add provider account(s) and permissions).

myaccount myproviders

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User Roles

myCGS user roles include:

Provider Administrator

  • First person to register under a provider's PTAN/NPI combination.
  • Can access all myCGS tabs and functions.
  • Maintains the provider account and manages Provider User accounts.

See Admin for additional information.

Note: Each provider (PTAN/NPI combination) should establish at least 2 Provider Administrators. This practice protects your account and other users' access in the event a Provider Administrator can't log in at least once every 30 days, changes roles, is no longer employed, etc.

Provider User

  • Each additional user who registers or the Provider Administrator adds to the provider account.
  • The number of Provider Users is unlimited.
  • Provider Users must send requests to the Provider Administrator for access to provider accounts or portal functions, unlock accounts, etc.

See My Account for additional information.

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Log In & Out

Login Requirements

Please review the myCGS Password & Login Quick Reference Guide.

Login Instructions

  1. Go to Login.
  2. Type your unique username and password.
  3. Click Log in.

    login instructions

    Note: If a login error occurs, a message code that directs you to your registered email address for details displays.

  4. Find your multi-factor authentication (MFA) code (sent to the option you chose during registration: text, email, or Google Authenticator; see My Account).
    • Text or email: You may use the same 8-digit code for up to 12 hours.

      verify code
    • Google Authenticator: The 6-digit code changes every 30 seconds.

      google authenticator
  5. Type your MFA code; click Submit.
  6. A “Terms of Use” message displays. If you agree, click I Acknowledge.

    terms acknowledgment

Logout Instructions

To end your session, click Logout (top right of each myCGS screen).

logout

Note: For security purposes, sessions time out after 30 minutes of inactivity.

  • A notification box displays as you approach the limit; click Stay and Continue to extend your session.
  • If you're already logged out, log in (instructions above).

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