Skip to Main Content

Print | Bookmark | Email | Font Size: + |

March 29, 2018 - Updated: June 15, 2018

Effective Friday, June 15, 2018, the Part A Provider Contact Center (PCC) will discontinue answering 5 inquiries when you call the Part A PCC at 1.866.590.6703 and select Option 1. Providers will be limited to only 3 inquiries per telephone call in order to maintain CMS metrics for the PCC.

Special Notice for Part A Provider Telephone Inquiries

Do you often have several inquiries for the customer service representative when calling the CGS Part A Provider Contact Center (PCC)? According to the most recent Medicare Satisfaction Indicator (MSI) Survey feedback, many providers wish they could ask more than 3 inquiries per call. Based on this feedback, CGS is offering a special notice, beginning Monday, April 2, 2018, allowing you to ask up to 5 inquiries when you call the Part A PCC at 1.866.590.6703 and select Option 1. (NOTE: This does not include Option 2 (Electronic Data Interchange (EDI), Option 3 (Provider Enrollment), Option 4 (Overpayment Recovery (OPR), Option 9 (General Inquiries).) The goal from this notice is to collect data to evaluate if CGS can revise the current limit of answering only 3 inquiries per telephone call while still continuing to meet our contractual requirements set by the Centers for Medicare & Medicaid Services (CMS).

So gather your questions and give us a call! This notice is for a limited time only, beginning Monday, April 2, 2018.
Please Note: Our customer service representatives will maintain the normal daily work schedule to offer continued customer service. However, based on demand, this offer may be discontinued prior to the end of the business day in order to meet CMS performance standards.

This offer is only available for Part A PCC inquiries.

As a reminder, inquiries can also be submitted via myCGS, the CGS free web portal. If you are a myCGS subscriber, refer to the myCGS General Inquiry – Part A article for details. For information about myCGS and how to subscribe, refer to the myCGS Web page.

spacer

26 Century Blvd Ste ST610, Nashville, TN 37214-3685 © CGS Administrators, LLC. All Rights Reserved