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November 14, 2013

Inpatient Services for Syncope and Collapse (Diagnosis Related Group (DRG) 312), Kentucky – Continue Complex Review

The J15 Part A Medical Review department performed a service-specific complex review on Syncope and Collapse, Diagnosis Related Group (DRG) 312 in Kentucky. Based on the results summarized below, the complex edit will be continued.

**Kentucky-Complex Edit Results: Syncope and Collapse (DRG 312)**
	Charges	Claims
Reviewed	$183,001.39	52
Denied	$161,845.42	45
Charge Denial Rate	88.4%

The top denial reasons associated with this review are:

Denial Code 5J504 - Need for Service Not Medically and Reasonably Necessary

Reason for denial:
- The documentation submitted for review did not support the medical necessity of the services provided
How to prevent denials:
- Documentation and tips that may be helpful to avoid future denials for this reason may include, but are not limited to the following:
  - Submit documentation to support that all services were medically necessary on an inpatient basis instead of a less intensive setting.
  - Documentation should include all clinical information for the dates of service billed such as physician progress notes, physical examinations, assessments, diagnostic tests and laboratory test results, history and physical, nurse's notes, consultations, surgical procedures, orders and discharge summary and any other documentation to support the inpatient admission.
  - Include documentation of services, medication and medical interventions performed in the Emergency Department.
  - For elective surgical procedures, include documentation to support the necessity of the procedure including pre-surgical interventions and outcomes.
For more information, refer to:
- CMS Medicare Program Integrity Manual (Pub. 100-08), chapter 6, section 6.5
- CMS Medicare Benefit Policy Manual (Pub. 100-08), chapter 1, sections 1 and 10
- CMS Medicare Learning Network (MLN) Matters article SE1037-Guidance on Hospital Inpatient Admission Decisions.

Denial Code 56900 - Requested Records Not Submitted

Reason for denial:
- The medical records were not received in response to an ADR in the required time frame; therefore, we were unable to determine medical necessity.
How to prevent denials:
- Monitor your claim status on Direct Data Entry (DDE). If the claim is in status/location SB6001, the claim has been selected for review and records must be submitted. Please note: CGS may request records through our Medical Review or Claims departments, and other contractors such as the Zone Program Integrity Contractor (ZPIC) may also request records. Ensure the records are submitted to the appropriate entity.
- Alert your mail room staff to be aware of any mail you receive from CGS.
- Be aware of the need to submit medical records within 30 days of the date on the Additional Documentation Request (ADR) in the upper left corner.
- Gather all information and submit at one time.
- Submit medical records as soon as the ADR is received.
- Attach a copy of the ADR to each individual claim.
- If you are responding to multiple ADRs, separate each response and attach a copy of the ADR to each individual set of medical records. Ensure each set of medical records is bound securely so the submitted documentation is not detached or lost.
- Do not mail packages COD; we cannot accept them.
- Return the medical records to the address indicated in the ADR. Be sure to include the appropriate mail code.

For more information, refer to:

Individual providers with significant denials will be contacted for one-on-one education.

Questions regarding this review may be directed to the Medical Review department at 803.763.4999.

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Inpatient Services for Syncope and Collapse (Diagnosis Related Group (DRG) 312), Kentucky – Continue Complex Review

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