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November 23, 2011 - Updated 05.14.18

Direct Data Entry (DDE) IDs, Access and Security Measures, and Password Procedures

Direct Data Entry (DDE) IDs

DDE User ID numbers are assigned to individuals at each facility who utilize the DDE system. Each user must have an individual DDE User ID. One ID can access multiple provider numbers. For security reasons, you should not share your DDE User ID.

DDE IDs are assigned to individuals, not entities, and cannot be reassigned to another individual within your company or agency. When an employee who has been assigned a DDE ID leaves a company, it is the responsibility of the provider to notify the CGS EDI department by completing the J15 DDE PPTN Application/ReactivationPDF form.

Access and Security Measures

As part of our security recertification process, providers are required to certify user access annually. If this recertification information is not verified and returned, access will be terminated.

DDE User IDs will be revoked and disabled from the system after 30 days of being inactive. Notification will not be sent out prior to being disabled, therefore, DDE users should monitor their IDs closely to ensure they are not revoked. This issue can be avoided by signing on to DDE at least once every 29 days so that your ID remains active.

Providers whose IDs have been revoked or disabled will need to apply for a new ID. Normal processing time to receive a new DDE User ID is 20 business days.

Password Procedures

You must make at least 12 password changes before you can repeat a previously used password. If you receive a notice that your password has 'expired,' please follow the directions noted on the screen when changing your password.

As a security mechanism, a password utility feature has been provided so that you will be able to reset a 'revoked' password. Instructions for resetting your password are outlined in the DDE Manual. As a security measure, a password can only be reset by the user using the process outlined in the DDE Manual once within a 24-hour period.

If you have any questions regarding DDE IDs, access and security measures, or password procedures, please call the CGS EDI Help Desk at 866.590.6703. Choose option 2 for EDI, then option 1 for DDE password reset and DDE unlocks.

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