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November 2, 2021

Certain Prior Authorization Letters Unavailable in myCGS

Due to a recent increase in Prior Authorization (PA) requests, CGS has been sending manual response letters for some PA cases. Because these letters were processed manually, they were not loaded for viewing in myCGS.

As of October 25, 2021, we have updated our process for manual letters so that you should be able to view them in myCGS. However, if you have a PA request with a letter dated prior to October 25, you may be unable to view the response letter in myCGS. In this situation, please check for a physical copy of the letter mailed to your company’s address.


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