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CGS Administrators, LLC

Serving the states of MN, WI, IL, IN, OH, KY and MI

July 29, 2016

Two New Government Security Updates to Affect DME myCGS—RIDP and MFA—ACTION REQUIRED

Important News for NEW/FUTURE DME myCGS Users

Are you considering using the DME myCGS web portal? Be advised—beginning August 22, 2016, CMS will be requiring a new Remote Identity Proofing (RIDP) process, based on personal, identifiable information verified against the credit validation company, Experian. All myCGS users who are approved in the portal before 5:00 PM on August 19th will be "grandfathered" and will not have to meet the new RIDP requirements. We strongly urge you to register before August 12, so you can complete the approval process before the grandfathering deadline.

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Important News for EXISTING DME myCGS Users

Effective August 22, 2016, CMS is updating the Enterprise Identity Management (EIDM) system to begin requiring a new Multi-Factor Authentication (MFA) process whenever users log in to the DME myCGS web portal. MFA is the use of two or more different authentication factors to verify the identity of a user. One authentication factor is the password that goes along with your EIDM ID to get into myCGS. MFA will require a second, completely separate authentication method.

If you are an existing user of myCGS, you will need to register an MFA option in your EIDM account prior to August 22, 2016. Options for MFA include using "credential" software on your computer or phone, text message, voice message, or email. You can register up to five devices for MFA, and CMS recommends that you register at least two devices. It is strongly suggested that you use the free credentialing software as your first MFA choice. If you are unable to use the credentialing software (for instance, because you use a shared computer), then text message is suggested. Using email should be your last resort for authentication, as it is both the least secure and the slowest method for receiving access authentication, and therefore may cause delays in the log in process.

MFA will be available when logging into myCGS through EIDM beginning on August 1, 2016. While you will not be required to use MFA until August 22, it is important to complete the registration of your MFA option prior to the August 22 implementation. Failure to register an MFA option prior to implementation will result in delays accessing myCGS. Once you have registered for MFA in EIDM, you will be required to use MFA when logging into myCGS from that point forward.

If you are registered for myCGS in an Approver role (Designated Approver, Authorized Official, or Backup Authorized Official), it is especially important that you register your MFA option by August 22, as End Users in your organization may have issues with MFA if their Approvers are not registered.

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