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CGS Administrators, LLC

IVR: 877.299.7900 Customer Service and myCGS: 866.590.6727

Contacting Customer Service

Before You Call

You may be able to find the information you need online. Before calling the CGS Customer Service department, use this section to review your "self-help" options.

Interactive Voice Response (IVR)

Information about the Interactive Voice Response (IVR) which is available 24 hours a day, 7 days a week. The IVR offers claim status, pending claims, Redetermination status, beneficiary eligibility, CMN Status for same of similar, and more.

Computer Telephone Integration (CTI) User GuidePDF

This user guide will walk you through the questions you will be asked initially when calling Customer Service.

Information you need when calling Customer Service

Please review this section for important information you must provide when calling the Customer Service department.

Contact Information

This section provides you with telephone and fax information for the CGS Provider Contact Center. You will also find contact information for other CGS departments here.

Hours of Operation

Use this section to review our normal hours of operation, as well as holiday and training schedules.

About the Customer Service Department

Review this section to learn more about the types of information you may request from the Customer Service department. The answers to your questions may also be available through one of our self-service tools.

CMS Project Officer Contact Information

This section provides you with the name of and contact information for the CMS Project Officer over the CGS Jurisdiction B DME MAC.

Online Help Center

The Online Help Center allows you to submit inquires electronically to our customer service staff.

Website Feedback

Use this feedback form to submit general comments regarding our website.

Medicare Beneficiary Resources

Provides resources for Medicare Beneficiaries. Beneficiaries should call call 1.800.MEDICARE (1.800.633.4227 or TTY 1.877.486.2048).

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