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Customer Support Hours of Operation

Customer Support hours are Monday through Friday from 7 am – 4 pm CT (8 am – 5 pm ET).

2026 Closures

Holidays

CGS will close all day:

  • January 1 – New Year's Day
  • January 19 – Martin Luther King, Jr. Day
  • May 25 – Memorial Day
  • July 3 – Independence Day
  • September 7 – Labor Day
  • November 26 & 27 – Thanksgiving Holiday
  • December 24 & 25 – Christmas Holiday

Training Closure Schedule

Full Day Training

Customer Support will close all day for training on:

  • February 16 – President's Day
  • June 19 – Juneteenth
  • November 11 – Veteran's Day

Partial Day Training

Customer Support will close from 9:30 am – noon CT (10:30 am – 1 pm ET) for training on:

  • January 16
  • March 6 & 20
  • April 3 & 17
  • May 1 & 15
  • July 17
  • August 7 & 21
  • September 18
  • October 2 & 16
  • December 4 & 18

Our closure dates and hours are subject to change. Customer Support may also close for other federal holidays. To get the latest updates, sign up for our electronic mailing list to stay informed about any changes or additional closures.

Updated: 12.26.2025

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26 Century Blvd Ste ST610, Nashville, TN 37214-3685 © CGS Administrators, LLC. All Rights Reserved