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Interactive Voice Response (IVR)

To use the IVR, call 877.299.7900.

What is the IVR?

The Interactive Voice Response (IVR) will provide you information virtually over the phone.
The IVR offers:

  • Claim status
  • Pending claims
  • Redetermination status
  • Beneficiary eligibility
  • Certificate of medical necessity (CMN) status for same or similar equipment inquiries
  • Skilled nursing facility (SNF)/inpatient hospital stay information
  • Hospice information
  • Home Health Information
  • Diabetic supply claims
  • Diabetic shoe claims
  • Pricing
  • Outstanding checks
  • The last 5 checks issued
  • Offsets and electronic funds transfer (EFT) application status
  • Other general information, such as customer support hours of operation
    • Our customer support representatives are available at 866.590.6727 Monday - Friday from 7 am - 4 pm CT for inquiries that cannot be handled through the IVR.

To see the IVR flow and learn more, check our the IVR User Guide FlowchartPDF!

When is the IVR available?

The IVR is available 24/7, with the exception of system upgrades or routine maintenance. The IVR menu options that require system access are available Monday - Friday 6 am - 9 pm and Saturday 6 am - 4 pm CT. (Please note that some options that access the Common Working Files may have shorter availability).

Related Information

Related Education


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