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March 25, 2020

April 2020 Home Health and Hospice Provider Contact Center (PCC) Training

Medicare is a continuously changing program, and it is important that we provide correct and accurate answers to your questions.  To better serve the provider community, the Centers for Medicare & Medicaid Services (CMS) allows the provider contact centers the opportunity to offer training to our customer service representatives (CSRs).  The home health and hospice PCC (1.877.299.4500) closure dates for CSR training and staff development are listed below. 


PCC Training / Closures

Thursday, April 9, 2020
Thursday, April 23, 2020

PCC Closed 8:00 a.m. – 10:00 a.m. Central Time

The Interactive Voice Response (IVR) (877.220.6289) is available for assistance in obtaining patient eligibility information, claim and deductible information, and general information.  For information about the IVR, access the IVR User GuidePDF on the CGS website.  In addition, CGS’ Internet portal, myCGS, is available to access eligibility information through the Internet.  For additional information, go to the Home Health and Hospice website and click the “myCGS” button on the left side of the webpage.

For your reference, access the Home Health & Hospice 2020 Holiday/Training Closure SchedulePDF for a complete list of PCC closures. 

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