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April 23, 2024

J15 PCC Closure Schedule – May 2024

CGS offices are closed on most Federal Holidays. In addition, the J15 Provider Contact Center (PCC) closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.

The May 2024 PCC closure schedule is as follows:

Date Event Closure
Thursday, May 9th & 23rd CSR Training Home Health & Hospice:
8 – 10 AM CT

Part A & Part B:
9 – 11 AM ET
Monday, May 27th Memorial Day Office Closed

As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) system to obtain patient eligibility, claim, deductible, and general information.


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