Skip to Main Content

Print | Bookmark | Email | Font Size: + |

January 30, 2024

J15 PCC Closure Schedule – February 2024

CGS offices are closed on most Federal Holidays. In addition, the CGS J15 Provider Contact Center (PCC) closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.

The February 2024 PCC closure schedule is as follows:

Date Event Closure
Monday, February 19 CSR Training Home Health & Hospice:
8 AM – 4:30 PM CT

Part A & Part B:
8 AM – 5 PM ET

As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) to obtain patient eligibility, claim, deductible, and general information.


26 Century Blvd Ste ST610, Nashville, TN 37214-3685 © CGS Administrators, LLC. All Rights Reserved