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August 5, 2021

August 2021 J15 Provider Contact Center (PCC) Training

Medicare is a continuously changing program, and it is important that we provide correct and accurate answers to your questions. To better serve the provider community, the Centers for Medicare & Medicaid Services (CMS) allows the PCC the opportunity to offer training to our customer service representatives (CSRs). The CGS J15 (Part A, Part B and Home Health & Hospice) PCC closure dates for CSR training and staff development are listed below.

Date

PCC Training / Closures

Thursday, August 12, 2021
Thursday, August 26, 2021

Home Health & Hospice PCC Closed:
8:00 a.m. – 10:00 a.m. Central Time

Part A and Part B PCC Closed:
9:00 a.m.– 11:00 a.m. Eastern Time

The Interactive Voice Response (IVR) is available for assistance in obtaining patient eligibility information, claim and deductible information, and general information.

Part A IVR – 1.866.289.6501

Part B IVR – 1.866.290.4036

Home Health and Hospice IVR – 1.877.220.6289

In addition, CGS' Internet portal, myCGS, is available to access various eligibility information through the Internet. For assistance, refer to the myCGS User Manual.

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