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February 7, 2014 - Revised: 01.22.19

Introducing the myCGS Web Portal

The information below is intended to provide you with a general overview of the myCGS web portal, including who should register, how to register, and what information can be accessed through myCGS.

What is myCGS?

myCGS is an Internet-based, self-service application for providers that submit Medicare claims to CGS.

What information is available via myCGS?

myCGS allows users to access the following information:

  • Beneficiary eligibility, such as patient information and Medicare entitlement, hospital and skilled nursing facility stay dates, preventive benefits, home health episodes, hospice elections, and Medicare secondary payer information
  • Checking the status of claims
  • Remittance advices, for viewing and/or printing
  • Financial information, including payment floor amounts and the last 3 Medicare check amounts
  • Submit redetermination requests and status checks
  • Immediate offset of a demanded overpayment
  • Submit Medicare Part B Claims
  • Medical Review (MR) Dashboard
  • Medicare Beneficiary Identifier (MBI) Look-Up Tool
  • Request Comparative Billing Reports (CBRs)

What is the cost to use myCGS?

There is no cost to use myCGS. The application is free of charge, and available from the CGS Medicare website.

What do I need to do to get access to myCGS?

Providers wanting to access the myCGS web portal must have a signed Electronic Data Interchange (EDI) Enrollment AgreementPDF on file with CGS in order to register.

In addition, each provider (NPI/PTAN combination) needs to identify one person with their organization to register for myCGS. We also encourage this person to assign additional Provider Administrator(s). Two key factors should be considered:

  • This person should be someone who will use the myCGS portal; and
  • This person should be someone of authority, as they are responsible for establishing additional myCGS users for their organization.

The person who registers for myCGS will become the "Provider Administrator" for your organization. The provider administrator can create additional users, referred to as "Provider Users". We also encourage this person to assign additional Provider Administrator(s).

How do I register for myCGS?

Registration is fast and easy. To register for myCGS, go to the myCGS homepage and click on the "Register for myCGS" button. Complete the online form with the requested information, check the "I agree" box, and click 'Submit.'

To assist providers with the myCGS registration process, refer to the "myCGS Web Portal Registration ChecklistPDF."

Where can I go for more information about myCGS?

Providers wanting more information about myCGS can access the "myCGS User Manual". The User Manual is divided into chapters, and is aligned with the various Tabs available in myCGS. Chapter 1: Overview of myCGS is available at Chapter 1PDF. Chapter 1 provides an introduction to myCGS, including the Provider Administrator and Provider User roles, as well as information about how to register, establishing, updating and resetting passwords, and how to log in and log out of myCGS.

There are also frequently asked questions (FAQs) and a number of job aids available to help with the various functions myCGS offers.

Once you have reviewed all of the available educational material, you are ready to register for myCGS. If you encounter any issues during registration, contact the CGS EDI Department at 866-276-9558 (option 2).

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