Troubleshooting & Support
Please use the resources below to quickly resolve the most common portal challenges we identify through provider questions and feedback.
For additional help, please call the EDI Help Desk: 1.866.276.9558 (option 2)
| Topic | Resource |
|---|---|
| New users | Introduction to myCGS online education course We encourage all new users to complete this self-paced tutorial before you start using the portal. Access it at your convenience and pause to return later, if needed. |
| Passwords & Logins | myCGS Password & Login Quick Reference Guide Get help with password and login requirements to avoid a lockout or deactivation. |
| MFA codes | myCGS: MFA Codes video Learn how to install Google Authenticator to get instant multi-factor authentication (MFA) codes for myCGS logins. |
| Questions | Top Provider Questions Get answers before calling the EDI Help Desk. |
| Authentication | To ensure we protect our Medicare beneficiaries’ protected health information (PHI):
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Updated: 09.25.2026

