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Medical DirectorMedical Director

Email us at to:

  • Ask questions about Medicare policy/clinical interpretations.
  • Request a meeting with a Medical Director. Please include the following information with your request:
    • Meeting purpose
    • 3-4 potential meeting dates
    • Names of attendees
    • List of questions (to allow for research prior to the call)
  • Request for Medical Director to PresentPDFat a conference.

This mailbox is monitored daily. Please allow a minimum of 14 business days for a response to your inquiry.

For questions related to claim denials, system issues, drug pricing, etc., please contact Customer Service.

Reminder: Do NOT include Protected Health Information (PHI) in any emails to CGS.


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