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How can I get a copy of a Remittance Advice?

For a single claim:

If your claim is either Allowed and Paid, or Denied, you may order a single claim remittance from the Interactive Voice Response (IVR) system (1.866.290.4036).

  • Select Claim Status on Option 1.
  • After listening to the status, press 2 to continue.
  • Press 1 to order a duplicate remittance notice.

    The remit will be mailed to the billing address and should arrive in 7 to 10 business days.

If your claim Rejected (Remark Code MA-130) you cannot order a single claim remittance advice, but may order an entire remit for the specific date needed. To order an entire remit for the date needed, call the IVR system (1.866.290.4036).

  • Select Other Inquiries on Option 4.
  • Select option 2 to order a duplicate remittance by date

    The remittance will be mailed to the billing address and should arrive in 7 to 10 business days.

myCGS, the CGS portal, allows users to view and print remittance advices. Remittances are readily available for approximately one year. Refer to the myCGS User Manual Remittance Tab for additional information. If you are not yet registered, access the myCGS Web page for additional information and resources.

If the Remittance Advice is less than 45 days old, you may also access the EDI Report Request Tool on to request a duplicate remittance be sent to your e-mail box to be received as you receive your other remits.

If you need assistance using the EDI Report Request Tool, please contact the Electronic Data Interchange (EDI) at 1.866.276.9558, Option 2.

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