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Jurisdiction B POE Advisory Group (POE AG) Meeting Minutes – August 21, 2024

Meeting Date and Time: August 21, 2024, 2:00 p.m. ET

Facilitator: Denise Winsock, JB POE Sr. Analyst

CGS Representatives: Denise Winsock, Maurdi Wilson, Crystal Lewis, Angie Cooper

Advisory Group Members: Tonia Burrell Pace, Lori Cunningham, Missy Cross, Caryn Shelton, Valarie Sell, Jera Sitton, Pamela Tilbury, Melissa Tomaszewski

Agenda:

  1. Welcome & Introductions
  2. News & Updates
  3. Website Updates & Feedback
  4. POE Educational Activities
  5. Feedback & Suggestions/Open Discussion
  1. Welcome & Introductions

    Denise welcomed the group to the meeting and reviewed the primary role of the POE AG. Denise also reminded members to complete the survey every quarter.

  2. News & Updates

    Denise asked for comments on the following articles:

  3. Website & myCGS® DME Web Portal Updates & Feedback

    The group gave feedback on updates to the CGS JB Website. Denise encouraged members to use the blue Feedback tab to send comments about information on specific page or report an issue on the portal or website.

  4. POE Educational Activities

    Denise led discussions on the following activities:

    • Workshops
    • Collaborative Events:
      • A/B DME PAP Webinar – September 19, 2024
      • Midwest Association for Medical Equipment Services & Supplies (MAMES) – October 4, 2024
      • CERT Task Force Manual Wheelchairs webinar – December 10, 2024
      • MR/POE Focused Oxygen Education
    • "To the Point" videos:
      • myCGS Password Requirements
      • myCGS Terms of Use
    • Online Education
      • Prior Authorization Program
  5. Feedback & Suggestions/Open Discussion

    Denise shared an update on past suggestions and asked for any other topics.

    Additional suggestions/feedback:

    • myCGS:
      • Is there a way CGS to send email notifications once ADRs are issued?
      • Ability to request recoupment online.
      • Have option to void a claim.
    • Webinars and Workshops:
      • Continue with Live Line Plus (include just top errors in ppt).
      • Consider holding 2-day workshops as they provide more options and information.
  6. Upcoming meeting date: November 13, 2024

    Meeting Adjourned

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