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August 27, 2025

Coming Soon: myCGS® Green Mail Changes

J15 portal users: With the fall season quickly approaching, the leaves will change colors, but your mail will stay green. On November 3, 2025, all providers with an active myCGS® account (NPI/PTAN combination) will transition to green mail only. This means you'll no longer receive CGS correspondence available in the portal via US mail.

We know change can be scary, but we're here to help you prepare for all treats, no tricks with these resources:

  • myCGS User Manual – Provides step-by-step instructions on how to use the Messages inbox.
  • Electronic mailing list – Look for updates throughout the transition period.
  • Calendar of Events – Visit often to register and attend educational sessions.
  • Feedback – Use this button (located on the far right of any webpage) to access our survey.

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