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November 5, 2024 – Updated: 01.14.2025

IVR Beneficiary Eligibility

To protect beneficiaries from Medicare fraud, Medicare Administrative Contractors (MACs) must disable beneficiary eligibility information from their Interactive Voice Response (IVR) systems by March 31, 2025.

CGS will disable IVR beneficiary eligibility information on February 28, 2025, at 5 pm CT (6 pm ET).

You must check your patient's eligibility using:

As a reminder, Customer Service can't provide eligibility information and must refer callers to one of these systems.

See the Checking Medicare EligibilityExternal PDF fact sheet or CMS instructionExternal PDF for more information.

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