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July 30, 2019

New Customer Service Resource: How Do I…?

Before you call the Provider Contact Center (PCC) with your "How do I" question, take a look at the new CGS "How Do I…?" resource to find answers to your questions. The "How Do I…?" Web page provides answers to the top questions received by Customer Service Representatives related to Appeals, Claims, Electronic Data Interchange (EDI), myCGS and more.

Access the "How Do I…?" icon by clicking on the Customer Service link on the left side navigation menu. Answers to Electronic Data Interchange (EDI) and myCGS related questions can also be found by clicking the EDI link on the left side navigation menu. Direct links are listed below. 

Part A

Part B

Home Health and Hospice


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