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February 3, 2016

Incorrect Physical Street Addresses

When requesting medical records for Progressive Corrective Action (PCA) Review, the physical street address listed for the performing provider is occasionally incorrect or out-of-date.

  • CGS encourages providers to maintain up-to-date contact information, regardless of the manner in which billing and payment transpires (such as fully electronic). 
    • For some elements of PCA review, CGS uses mailing resources that provide document tracking and signature for receipt.
    • Medical Review can not refer contact or address changes to the Provider Enrollment Department.
  • The Provider Enrollment Department is tasked with all activities related to a provider's enrollment and contact information. 
    • Should you identify the need, please visit the Provider Enrollment Web page for instructions regarding updating your contact and address information.

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