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January 23, 2015

Upcoming J15 Provider Contact Center Training Closure

The J15 Provider Contact Center will be closed for Customer Service and Electronic Data Interchange (EDI) staff training on Monday, February 16, 2015, in observance of President's Day.

This training closure will help to ensure that our Customer Service Representatives (CSRs) are fully informed on the most recent Medicare regulations and changes so that they may better serve you.

Although you will be unable to speak to a Customer Service Representative (CSR) during this time, please remember that our Interactive Voice Response (IVR) and our myCGS® application will remain operational to provide you with information that does not require CSR assistance.

We will advise you via the Web site, ListServ, and our IVR of any additional schedule changes. Your continued support of our efforts to ensure you receive optimal service is appreciated.

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