Corporate

myCGS Status

Below is a list of known issues that users have experienced in myCGS. Please refer to this page for workarounds and resolutions to myCGS issues.

Date Reported Issue Details Workaround Status Date Resolved

12.11.19

myCGS availability

Update: myCGS is now available

myCGS is currently not available. We are working diligently to resolve this issue.

NA

Closed

12.11.19
12.09.19

myCGS Eligibility and MBI Lookup.

UPDATE: Eligibility and MBI Lookup data is now available.

UPDATE: It appears that users, again are currently unable to access Eligibility and MBI Lookup data.

Eligibility and MBI Lookup data is now available.

myCGS users are currently unable to access Eligibility and MBI Lookup data.

NA

Closed

12.11.19

11.12.19

myCGS claim status and payment floor information

Claim status and payment floor information is now available in myCGS.

myCGS is currently unable to access claim status and payment floor information.

NA

Closed

11.12.19

11.06.19

Obtaining Medicare Secondary Payer Information

11.20.19 – CGS has been notified by the Centers for Medicare & Medicaid Services (CMS) that the issue identified with obtaining current MSP information via the HIPAA Eligibility Transaction System (HETS) has been resolved.

The Common Working File (CWF) implemented system changes October 7, 2019. The CWF changes inadvertently resulted in sharing beneficiary MSP updates or new occurrences with HETS only when there is claims activity. The CWF MSP data is accurate; however, if a beneficiary's MSP information changed since October 7th and there hasn't been CWF claim activity for that beneficiary, HETS MSP data isn't current. CWF is the MSP information source for HETS, therefore, this affects the MSP information available via myCGS portal and IVR system. A resolution to this issue is scheduled for implementation the weekend of November 16th.

The Centers for Medicare & Medicaid Services (CMS) has identified an issue with obtaining current MSP information via the HIPAA Eligibility Transaction System (HETS). This affects MSP information available in myCGS, and the interactive voice response (IVR) system. CGS will share updated information as it becomes available.

NA

Closed

11.20.19

10.14.19

Part B Portal Correspondence

Part B portal users – CGS has resolved the issues that prevented portal distribution of Part B correspondences (excluding ADR) from being delivered in the portal. As of 10/22, CGS has delivered all Part B September letters to your inbox for your convenience. As a result, some providers may have noticed a larger than normal number of messages on Monday or Tuesday.

Part B portal users – We have identified an issue in which Part B correspondence, excluding MR ADRs, issued during the month of September, 2019 were not delivered to the portal. Instead, letters were mailed to the correspondence address on file for the provider. The issue has been corrected and October correspondence is available within the portal. We are working to have September letters added. Please check your mail for hard copy correspondence in order to avoid delays.

Please review mail for all September Correspondence.

Closed

10/23/2019

07.08.19

Submitting eOffset Requests

When requesting a Demand Letter Offset through the myCGS eOffset function, you are required to enter either the demand letter number or the AR number(s) associated with the overpayment. If you choose the option to enter the letter number, our system my be unable to locate it, preventing you from entering the request.

Choose the option to enter the AR number(s) instead.

Open

 

Updated 12.12.19

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