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myCGS Part B Automated Reopenings: Cancel Entire Claim

Part B providers may submit Reopening requests to cancel an entire claim from the processing system.

NOTE: Reopening requests must be submitted within 12 months of the original claim remittance date.

Automated Reopenings Request Form Instructions:  Cancel Entire Claim

  1. Once you are logged into myCGS, select the FORMS tab.

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  2. From the Secure Forms page, select REOPENINGS from the Select a Topic drop-down box.

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  3. The Select a Type drop-down will default to REOPENINGS. Click on the “Reopenings: ER-J15-B-1010” link located at the bottom of the page.

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    The Reopening Request form will display. Required fields are identified by a RED asterisk (*). For your convenience, some fields of the form are pre-populated with information specific to your myCGS User ID and PTAN/NPI combination.
  4. Verify/complete the PROVIDER INFORMATION section.
    • Add your phone number in the appropriate field.
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  5. Complete the BENEFICIARY INFORMATION section.
    • Enter the patient’s name
    • Enter the patient’s Medicare ID.
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  6. Complete the CLAIMS INFORMATION section.
    • Enter the Claim Internal Control Number (ICN). The ICN is located on your CGS RA.
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    • Click the drop-down box under Type and select CANCEL ENTIRE CLAIM.
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    • Under the Action drop-down box, select the Cancel option.
    • The Line and Position drop-downs and the New Value field are not applicable when requesting to cancel a claim, so they will be grayed.
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    • Click ADD to attach this request to the form. Note: When canceling the claim, no other correction requests can be submitted.
  7. Submit your form by entering your name and click the SUBMIT button.

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