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Checking the Status of Your Application

It is not an expectation of the Centers for Medicare and Medicaid Services that contractors provide status updates for applications in process. CGS provides a toll-free number for providers who need enrollment information or for those inquiring about information CGS has requested to support the providers' applications. CGS does not provide status updates on applications; however, providers can determine approximate processing time through CGS communications to providers.

CGS sends a courtesy letter to providers within 15 days acknowledging receipt of the application. If the application is complete and accurate it is processed timely. If, however, additional information is required to process an application, CGS will send another letter detailing additional items required.

From the time a provider receives a letter requesting additional information, the provider is controlling the remaining time required to complete the application. Therefore, it is imperative that providers or their representatives respond timely and fully to the requests for information. If a provider doesn't respond timely to the request for additional information, the application will be rejected and returned. To reapply, the provider will need to complete an entirely new application and start the process over.

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