Kentucky/Ohio Part B 2016 Holiday/Training Closure Schedule
CGS offices are closed on most Federal Holidays. However, on Federal Holidays where CGS offices are not closed, the Kentucky and Ohio Part B Medicare Provider Contact Center (PCC) will be closed to offer their customer service representatives (CSRs) a full day of training. In addition, periodically during each month the Part B PCC will close for additional CSR training. The following provides the 2016 Federal Holiday/PCC Training Closure schedule.
| DATE | EVENT | CLOSURE SCHEDULE | |
|---|---|---|---|
| January | Friday, January 1 | New Year's Day | Office Closed |
| Thursday, January 14 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET | |
| Monday, January 18 | Martin Luther King, Jr.'s Birthday | Office Closed | |
| Thursday, January 28 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET | |
| February | Monday, February 15 | President's Day | Part B PCC Closed, 9:00 a.m. – 5:30 p.m. ET |
| March | Thursday, March 10 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET |
| Thursday, March 24 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET | |
| April | Thursday, April 14 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET |
| Thursday, April 28 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET | |
| May | Thursday, May 12 | CSR Training | Part B PCC Closed, 9:00 – 11:00 a.m. ET |
| Thursday, May 26 | CSR Training | Part B PCC Closed, 9:00 – 11:00 a.m. ET | |
| Monday, May 30 | Memorial Day | Office Closed | |
| June | Thursday, June 9 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET |
| Thursday, June 23 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET | |
| July | Friday, July 4 | Independence Day | Office Closed |
| Thursday, July 14 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET | |
| Thursday, July 28 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET | |
| August | Thursday, August 11 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET |
| Thursday, August 25 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET | |
| September | Monday, September 5 | Labor Day | Office Closed |
| Thursday, September 22 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET | |
| October | Monday, October 10 | Columbus Day | Part B PCC Closed, 9:00 a.m. – 5:30 p.m. ET |
| November | Friday, November 11 | Veterans Day | Part B PCC Closed, 9:00 a.m. – 5:30 p.m. ET |
| Thursday, November 24 | Thanksgiving | Office Closed | |
| Friday, November 25 | Day after Thanksgiving | Office Closed | |
| December | Thursday, December 8 | CSR Training | Part B PCC Closed, 9:00 - 11:00 a.m. ET |
| Friday, December 23 | Christmas Eve | Office Closed | |
| Monday, December 25 | Christmas Day | Office Closed | |

