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May 22, 2026

Interactive Voice Response (IVR) System Option Changes

When you call our Interactive Voice Response (IVR) system, you may notice a few changes for Main Menu Option 1. Here's what's changed:

  • Press Option 1 for Beneficiary Same or Similar Information
  • Under Option 1, press:
    • Press 1 for CMN Status
    • Press 2 for Oxygen CMN Status
    • Press 3 for Diabetic Supplies and Diabetic Shoes Information

Check out our updated IVR User GuidePDF and IVR System Script for full details!

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