May 22, 2026
Interactive Voice Response (IVR) System Option Changes
When you call our Interactive Voice Response (IVR) system, you may notice a few changes for Main Menu Option 1. Here's what's changed:
- Press Option 1 for Beneficiary Same or Similar Information
- Under Option 1, press:
- Press 1 for CMN Status
- Press 2 for Oxygen CMN Status
- Press 3 for Diabetic Supplies and Diabetic Shoes Information
Check out our updated IVR User Guide
and IVR System Script for full details!

