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CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

Interactive Voice Response (IVR)

To use the IVR, please call: 866.238.9650

What is the IVR?

The IVR or Interactive Voice Response will provide you information virtually over the phone. The IVR offers:

To see the IVR flow and learn more, check our the IVR User Guide FlowchartPDF!

When is the IVR available?

The IVR is available 24 hours a day, 7 days a week with the exception of system upgrades or routine maintenance. The IVR menu options that require system access are available Monday – Friday 6:00 AM – 9:00 PM and Saturday 6:00 AM – 4:00 PM Central Time (please note that some options which access the Common Working Files may have shorter availability).

Related Information

Related Education

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