July 2, 2025
Temporary Interruption in myCGS and IVR Availability Due to Quarterly System Maintenance: July 3–6, 2025
From Thursday, July 3, to Sunday, July 6, 2025, the DME MAC claim and eligibility systems will undergo maintenance related to the July 2025 quarterly system release. During this maintenance, certain functions within the myCGS web portal and Interactive Voice Response (IVR) system will be unavailable.
The following chart details the system maintenance and supplier impact:
Date | Event | Supplier Impact |
---|---|---|
Thursday, July 3 |
CWF will be unavailable. |
SNF/Inpatient requests in myCGS will be unavailable. Customer Support will also be unable to access this information. Cross-jurisdiction functions on the myCGS Same/Similar screen will not be available. You must be in the beneficiary’s correct jurisdiction to perform searches successfully. Crossover information on the claim status detail pages will be unavailable. Prior Authorization Smart Submission will be unavailable. |
Friday, July 4 |
CWF will be unavailable. CGS will be closed to celebrate Independence Day. |
SNF/Inpatient requests in myCGS will be unavailable. Cross-jurisdiction functions on the myCGS Same/Similar screen will not be available. You must be in the beneficiary’s correct jurisdiction to perform searches successfully. Crossover information on the claim status detail pages will be unavailable. Prior Authorization Smart Submission will be unavailable. Customer Support will be unavailable due to the holiday. |
Saturday, July 5 |
All DME MAC claim, eligibility, and MBI lookup systems will be unavailable. |
You will not be able to use myCGS for any eligibility, claim, or any other data functions. All IVR functions related to claims, finance, and other system information will be unavailable. |
Sunday, July 6 |
All DME MAC claim, eligibility, and MBI lookup systems will be unavailable. |
You will not be able to use myCGS for any eligibility, claim, or any other data functions. All IVR functions related to claims, finance, and other system information will be unavailable. |
All systems are expected to be available again by 6 am CT, on Monday, July 7, 2025.
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