September 17, 2026
myCGS® DME Web Portal: Changing Passwords
CGS has received feedback from suppliers about changing passwords in the myCGS Web Portal. myCGS is a secure web portal that follows CMS security standards, including strict password rules to protect information.
Here are a few helpful reminders for changing your password:
- You don't need to log all the way into myCGS to change your password. Simply click on the "Change Password" link on the log-in screen.
- Your password must:
- Be at least 8 characters
- Begin with a letter
- Include at least 1 uppercase letter
- Include at least 1 lowercase letter
- Include at least 1 number
- Include at least 1 special character (such as @,#,$, etc.)
- Contain at least 6 different characters than your previous password
- May not be the same as one of your previous 12 passwords.
- myCGS suggests a CMS compliant password that you may use.
- If you choose to use the suggested password, type it in to the "New Password" box and then re-type it. Copy and Paste is disabled for security reasons.
- You must check the "reCAPTCHA" box at the bottom of the screen to move forward. If you don't check the box, the screen will reset.
- You must change your password every 60 days. If your password expires, your account will be suspended.
If you forgot your password:
- On the login screen, press the Forgot Password link.
- Enter your User ID.
- Answer the 3 security questions you provided when you set up your myCGS account. Keep in mind that answers are case sensitive.
- If your answers are correct, you will receive an email with further instructions to reset your password.
If you can't answer your security questions correctly, call our Customer Support Center.
- JB: 866.590.6727
- JC: 866.270.4909
Use the Password Quick Reference Guide
for more tips and reminders!

