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September 17, 2026

myCGS® DME Web Portal: Changing Passwords

CGS has received feedback from suppliers about changing passwords in the myCGS Web Portal. myCGS is a secure web portal that follows CMS security standards, including strict password rules to protect information.

Here are a few helpful reminders for changing your password:

  • You don't need to log all the way into myCGS to change your password. Simply click on the "Change Password" link on the log-in screen.
  • Your password must:
    • Be at least 8 characters
    • Begin with a letter
    • Include at least 1 uppercase letter
    • Include at least 1 lowercase letter
    • Include at least 1 number
    • Include at least 1 special character (such as @,#,$, etc.)
    • Contain at least 6 different characters than your previous password
    • May not be the same as one of your previous 12 passwords.
  • myCGS suggests a CMS compliant password that you may use.
    • If you choose to use the suggested password, type it in to the "New Password" box and then re-type it. Copy and Paste is disabled for security reasons.
  • You must check the "reCAPTCHA" box at the bottom of the screen to move forward. If you don't check the box, the screen will reset.
  • You must change your password every 60 days. If your password expires, your account will be suspended.

If you forgot your password:

  • On the login screen, press the Forgot Password link.
  • Enter your User ID.
  • Answer the 3 security questions you provided when you set up your myCGS account. Keep in mind that answers are case sensitive.
  • If your answers are correct, you will receive an email with further instructions to reset your password.

If you can't answer your security questions correctly, call our Customer Support Center.

  • JB: 866.590.6727
  • JC: 866.270.4909

Use the Password Quick Reference GuidePDF for more tips and reminders!

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