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September 30, 2022

Temporary Interruption in myCGS and IVR Availability Due to Quarterly System Maintenance: September 30–October 2, 2022

From Friday, September 30, to Sunday, October 2, 2022, the DME MAC claim and eligibility systems will undergo maintenance related to the October quarterly system release. During this maintenance, certain functions within the myCGS web portal and Interactive Voice Response (IVR) system will be unavailable.

The following chart details the system maintenance and supplier impact:

Date

Event

Supplier Impact

Friday, September 30

CWF will be unavailable.

Certain beneficiary eligibility inquiries in myCGS and the IVR will be unavailable, including all SNF/Inpatient requests in both myCGS and the IVR. Customer Support will also be unable to access this information.

Saturday, October 1

All DME MAC claim, eligibility, and MBI lookup systems will be unavailable.

You will not be able to use myCGS for any eligibility, claim, or any other data functions.

All IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.

Sunday, October 2

All DME MAC claim, eligibility, and MBI lookup systems will be unavailable.

You will not be able to use myCGS for any eligibility, claim, or any other data functions.

All IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.

All systems are expected to be available again by 6 am CT, on Monday, October 3, 2022.

Not a myCGS user? Visit our myCGS page today to get started!

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