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March 10, 2022

What is the IVR, and how can it help you?

The IVR, or Interactive Voice Response, is a phone line that can provide the following information:

  • Claim status
  • Pending claims
  • Redetermination status
  • Beneficiary eligibility
  • Certificate of medical necessity (CMN) status for same or similar equipment inquiries
  • Skilled nursing facility (SNF)/inpatient hospital stay information
  • Hospice information
  • Diabetic supply claims
  • Diabetic shoe claims
  • Pricing
  • Outstanding checks
  • The last 5 checks issued
  • Offsets and electronic funds transfer (EFT) application status

The IVR is available 24/7, except for system upgrades or routine maintenance. See the IVR webpage for more details.

The IVR System User GuidePDF outlines each menu option in a chart, and the Medicare Beneficiary Identifier (MBI) and Name to Number Converter tools are helpful to use before you dial.

The phone number for the IVR is located in the top right corner of the website. You can also find information under the “Customer Support” tab in the left-hand navigation menu.

IVR Information

We encourage you to use the DME myCGS portal as helpful resources to find key billing information!


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