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CGS Customer Experience

We believe healthcare administration should be easy, consistent, and transparent. Our goal is to simplify the system and deliver valuable solutions that IMPACT lives.

Help us continue improving our services by sharing your feedback whenever you can. Below are all the ways you can tell us what's working well and where we can improve. Each survey is tailored to the process it covers. To help us better understand your experience, please answer all questions and include your contact information so we can follow up if needed.

Digital Experience Survey

Digital Experience Survey
This survey may appear randomly as a pop‑up on our website or in the myCGS portal.

Redeterminations (First-Level Appeal) Survey

Redeterminations (First-Level Appeal) Survey
After submitting a Redeterminations request, you may receive an email asking about your satisfaction with the process. You can also take the survey anytime by clicking the image.

Provider Outreach & Education (POE) Survey

Provider Outreach & Education (POE) Survey
When you attend a CGS educational event, you'll receive a direct link or QR code to access the event survey. Additionally, you can take a POE survey at any time by clicking the image.

Prior Authorization Survey

Prior Authorization Survey
After completing a prior authorization, you may receive an invitation to share feedback. You can also take the survey at any time by clicking the image.

Targeted Probe & Educate (TPE) Survey

Targeted Probe & Educate (TPE) Survey
Once you have finished a round of TPE, you may receive an invitation to tell us about your experience. You can also take this survey at any time by clicking the image.

Provider Contact Center Survey

Provider Contact Center Survey
When you call us, before connecting with a Customer Service Representative, you'll hear a recording inviting you to participate. Press 9 to opt in. After your conversation, stay on the line—you'll be automatically transferred to the survey once the call ends.

Feedback Tab

Feedback Tab
Share feedback from any page in our website or portal—whether it's about the content, a technical issue, or anything else. Please note this feature does not provide live support or result in immediate help.


CGS MAC Customer Experience Survey Video – Watch our two-minute video to learn how your voice helps shape improvements. See how to take Customer Experience surveys and share what we're doing well, what we can improve, and how we're supporting you. Your voice matters, make an IMPACT!

How You Made an IMPACT – View recent improvements inspired directly by your survey feedback.

Updated: 08.14.2026

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