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Hours of Operation

Customer Service Representatives (CSRs) are available to assist suppliers Monday through Friday from 7:00am to 5:00pm CST.

CSRs will not be available on the following holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Independence Day
  •  Labor Day
  • Thanksgiving holiday (Thursday and Friday)
  • Christmas Eve
  • Christmas Day

Please note that the contact center is closed for staff training on the first Thursday of every month from 8:30 am to 12:30 pm Central Time (except for weeks in which there is a federal holiday closing). The contact center may also close to observe other Federal holidays. A ListServ message will be sent out informing you of additional closings or changes in availability. If you are not signed up to receive Listserv notifications, please sign up here.

Related Information

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26 Century Blvd Ste ST610, Nashville, TN 37214-3685 © CGS Administrators, LLC. All Rights Reserved