Hours of Operation
Customer Service Representatives (CSRs) are available to assist suppliers Monday through Friday from 7:00am to 5:00pm CST.
CSRs will not be available on the following holidays:
- New Year's Day
- Martin Luther King, Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving holiday (Thursday and Friday)
- Christmas Eve
- Christmas Day
Please note that the contact center is closed for staff training on the first Thursday of every month from 8:30 am to 12:30 pm Central Time (except for weeks in which there is a federal holiday closing). The contact center may also close to observe other Federal holidays. A ListServ message will be sent out informing you of additional closings or changes in availability. If you are not signed up to receive Listserv notifications, please sign up here.
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