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Jurisdiction B POE Advisory Group (POE AG) Meeting Minutes – July 29, 2026

Meeting Date and Time: July 29, 2026, 2 pm ET

Facilitator: Denise Winsock, JB POE Sr. Analyst

CGS Representatives: Elizabeth Daniels, Tausha Duncan, Maurdi Wilson

Advisory Group Members: Mindi Batiste, Lori Cunningham, Missy Cross, Rose Schafhauser, Caryn Shelton, Kindra Selberg, Jera Sitton, Mary Ellen Spradlin

Agenda:

  • Welcome & Introductions
  • News & Updates
  • Website Updates & myCGS
  • MCE Surveys
  • POE Educational Activities
  • Feedback & Suggestions
  • Open Discussion
  • Upcoming Meeting Date: November 4, 2026
  1. Welcome & Introductions

    Denise welcomed the group to the meeting and reviewed the primary role of the POE AG.

  2. News & Updates

    Denise reviewed these articles and publications and asked for comments:

    • Medical Review Quarterly Reports
    • Use of the KF Modifier with Osteogenesis Stimulators
    • The Summer 2026 JB Supplier Manual is available
    • Fax Reopening Requests Going Away on August 1st
    • Oxygen and External Breast Prosthesis Open Meeting August 26th
    • Standard Documentation Requirements for All Claims Submitted to the DME MACs

    The group thanked us for clarifying the standard documentation requirements for orders for items provided before Fee-For-Service (FFS) eligibility.

  3. Website & myCGS DME Web Portal Updates & Feedback

    Denise reviewed the following updates to the myCGS portal:

    • myCGS 11.4 This version includes the following updates:
      • Search for Redetermination Status by beneficiary information rather than DCN or CCN.
      • A new pop‑up on the Redetermination Request Screen will help guide you to the right form
      • ADMC Submissions Form includes an interactive checklist to assure you have the supporting documents
      • Redeterminations and Reopenings letters are now in the eLetters Inbox
    • myCGS 11.5:
      • myCGS now screens passwords during registration and password changes to block commonly used or compromised passwords. If a password is not allowed, users will see the message: "The password entered does not meet our security guidelines. Please enter another password."
      • The Annual Security Video and Transcript now directly link to CGS’s website instead of YouTube.
      • On the eLetters Options screen, a note is included which states email notifications for new eLetters are temporarily delayed.
  4. MCE Surveys: How to increase participation?

    The group had no suggestions at this time.

  5. POE Educational Activities

    Denise led discussions on the following activities:

    • Workshops
      • Nashville In-Person Workshop – August 19th

        Mindi and Caryn stated they plan to attend the workshop.

    • Ask the Contractor Meeting (ACM)
      • Redeterminations – July 15, 2026
    • Collaborative Events & Articles
      • National Provider Compliance Conference – August 11-12, 2026
    • Webinars
      • "Spotlight" Webinars
        1. High Frequency Chest Wall Oscillation Devices – July 9th
        2. Overpayments – September 22nd

        The group asked if the High Frequency Chest Wall Oscillation Devices (HFCWO) webinar could be conducted again. Denise will check to see if it can be added to the upcoming webinar schedule.

    • Tools
      • New Tutorial Videos (Video Education)
        1. How Do I Use the Same Similar Lookup Tool?
        2. How Much Is Medicare Going to Pay for a Particular Product?
        3. What to Do If My Claim Denies
        4. How to Enter an MBI When Calling the IVR or Customer Support
        5. How to Begin Billing Medicare
  6. Feedback & Suggestions/Open Discussion

    Caryn asked if the decision letter is uploaded to the portal on the same day the letter is dated. Tausha clarified that the decision letter is uploaded to the portal 1 day after the date on the letter.

    The group also suggested a tool or article that explains revocation codes and how to tell whether a beneficiary is still inpatient, has been discharged, or is in a Hospice stay.

  7. Upcoming meeting date: November 4, 2026
  8. Meeting Adjourned

Updated: 08.12.2026

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