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October 29, 2025

November 3: myCGS® Green Mail Changes

On November 3, 2025, all providers with an active myCGS® account (NPI/PTAN combination) will transition to green mail only.

What is green mail?
Green mail is the term we use for the messages you receive in your myCGS® message inbox.
What's changing?
Currently, your myCGS® Provider Administrator chooses to opt in (receive green mail only) or opt out (receive both green mail and US mail). Beginning on November 3, this option will no longer be available. All myCGS® accounts will automatically receive green mail only.
What does this mean?
When you submit a myCGS® transaction that requires a CGS response, you'll receive an electronic response in your myCGS® message inbox only. You'll no longer receive a paper copy in the mail. For example, if you use myCGS® to respond to an ADR, we'll send our medical review decision to your myCGS® message inbox, but we won't mail a paper copy.
How can I prepare?
If you aren't already familiar with the myCGS® message inbox, review the step-by-step instructions in the myCGS User Manual. If you don't have access to the myCGS® Messages tab, send a request to your myCGS® Provider Administrator.

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