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March 31, 2023

WATCH NOW: How to Respond to Additional Documentation Requests (ADRs) for Hospice Claims

To prevent improper payments on claims, your Medicare Administrative Contractor (MAC) may issue you an additional document request, or ADR. Responding to an ADR can help you avoid a denial of your claim.

So, how do you know if an ADR has been generated on one of your claims and how do you respond? This quick video shows you the fundamentals, including ways to check for ADRs and tips for responding on time.

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Don’t forget! You can use myCGS to check for ADRs. Creating an account is free and easy. If you have any questions after watching the video, please call the CGS Provider Contact Center at 1-877-299-4500, Option 1.

You’re receiving this message from CGS, a MAC. Contact us by email, or visit our website for more information on ADR requirements.


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