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Remittance Advice (RA) / Electronic Remittance Advice (ERA)

After the Fiscal Intermediary Standard System (FISS) completes processing your Medicare claim, either an RA (also known as a Standard Paper Remittance (SPR)), or an ERA (also known as an Electronic Remittance Notice (ERN)) is provided with final claim adjudication and payment information. It is recommended that providers accept ERA transmissions in lieu of mailed SPRs. The ERA contains all information found on the SPRs, as well as additional information not available on an SPR.

All ERAs are sent in the X12 835 transaction. The free software, PCPrint, is available for providers to read and print the ERA. Instructions for PCPrint are included with the software download which is available on the PC Print Download Available Web page.

CGS releases ERAs (835s) no later than 1:00 p.m. Eastern Time (ET) daily. The ERA file is available for download from a GPNet mailbox for 14 days. Once downloaded, that file is no longer available for download. However, if necessary, you may request the ERA to be made available in your mailbox by accessing the EDI Report Request Tool web page. The request must be made within 45 days of the remittance advice date. After 45 days, CGS will charge $15.00 for each remittance advice (electronic or paper) that you request. Requests for RAs/ERAs can be made by completing the Home Health & Hospice Duplicate Remittance Advice Request FormPDF. We will not process requests for hard copy duplicates until after this 45 day period expires.

In addition, providers should be aware that Electronic Funds Transfer (EFT) transactions may take up to 48 hours to reach their bank after the ERA becomes available for download.

myCGS – Accessing Remittances

Access myCGS, a free, and easy-to-use online web portal that provides a safe and secure access to view and print remittance advices. Remittances are readily available for approximately one year. For additional information about myCGS and how to register, refer to the myCGS User Manual.

Duplicate Remittance Requests

Access the Home Health & Hospice Duplicate Remittance Advice Request FormPDFto request a hard copy duplicate of a home health or hospice Medicare remittance advice (RA) (electronic or paper). There is a charge of $15.00 for each duplicate remittance advice (electronic or paper) requested. Requests will be completed within 45 business days of receipt and mailed to the remittance advice address on the Fiscal Intermediary Standard System (FISS) provider file.

CGS Resources

CMS Resources

Updated: 10.08.20


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