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October 22, 2024

J15 PCC Closure Schedule – November 2024

CGS offices are closed on most Federal Holidays. In addition, the J15 Provider Contact Center (PCC) closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.

The November 2024 PCC closure schedule is as follows:

Date Event Closure
Monday, November 11th CSR Training Home Health & Hospice:
8 AM – 4:30 PM CT

Part A & Part B:
8 AM – 5 PM ET
Thursday, November 28th Thanksgiving Day Office Closed
Friday, November 29th Day after Thanksgiving Office Closed

As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) system to obtain patient eligibility, claim, deductible, and general information.

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