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CGS MAC Customer Experience Survey Video

Watch this two-minute video that explains how your voice matters to us. See how to take the customer experience survey and let us know how we are doing, what we can improve, and what we are doing right. Your voice matters, make an IMPACT!

Transcript

[Intro Imagery/Animation]
"At CGS, your voice matters to us. We not only want to hear about what we can improve, but also what we're doing right."

[Importance of Feedback]
"Your voice matters to us because we believe healthcare administration should be easy, consistent, and transparent. We aim to simplify the system and deliver valuable solutions that IMPACT lives. Help us by taking the surveys so we know what we're doing right and where to focus our improvements."

[Improvements Based on Feedback]
"We have used your feedback to make improvements to features in the myCGS Web Portal, update our website, and speed up the time it takes to talk to someone when you call us."

[Survey Participation Methods]
"There are several ways to take the surveys, depending on how you interact with us:

  • On our website, you may get a pop-up or click one of the orange buttons.
  • In the myCGS Portal, you'll get a pop-up.
  • At educational events, look for the survey invitation on slides and follow-up emails.
  • In letters, you'll find a survey link or QR code.
  • You can choose to take the telephone survey when you call customer service. Only calls to the customer service or IVR line have a survey option.

[Common Survey Question]
All surveys have one common question: 'Considering all services provided by CGS, overall, how satisfied or dissatisfied are you with us?' Rate us on a scale of 1-5, with 1 being most unhappy and 5 being extremely satisfied. Our goal is to earn a 5. Please leave additional details in the comment sections along with your contact information. This helps us clarify any questions about your feedback.

[Conclusion]
"Thank you to those who take the survey. Your voice matters, make an IMPACT!"

Published: 07.30.2025

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