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Claims Processing Issues LogClaims Processing Issues Log

Listed below are current system-related claims processing issues. Issues are shown by date reported with the most recently reported issue listed first. This log is updated frequently, as soon as information becomes available. CGS encourages you to review this log often and prior to contacting the Provider Contact Center. A list of resolved issues is also available at the end of this list. If you still have questions, please contact the Provider Contact Center or use one of our self-service tools.

Most Recent Update Description of Issue
07.09.2020 Reason Code 37578 is causing claims submitted via Direct Data Entry (DDE) to go to the Return to Provider (RTP) file incorrectly. 
06.19.2020 Fax not responding
06.05.2020 Some claim lines submitted with a medical visit and modifier CS may have processed with coinsurance in error.
05.14.2020 CGS became aware of some claims RTP'ing with reason code 32206 incorrectly.

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