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April 20, 2026

myCGS® DME 11.2 Available Now!

We released myCGS DME 11.2 on April 16! This version includes several new updates and enhancements.

  • Reopenings Form Submission screens now match the new paper Reopenings Form that will be posted soon on our website.

    In the “Type of Reopening” section, the user must select their reason from the drop-down menu.

    Type of Reopening

    Type of Reopening Reason

    Depending on what reason you choose for the Reopening, myCGS will give options of what to fix on the claim. For example, in the image below, “Date of Service (DOS)” is selected. myCGS then gives the option to choose which line number the action applies to and to add the new value (DOS).

    Type of Reopening DOS
  • The Reopenings Request Summary screen now includes a Diagnosis field in the header, with Line numbers and Diagnosis Pointers on each claim line. This screen displays after a user enters the MBI and CCN[s]).

    Reopenings Request Summary
  • Incorrect Password/Multi-Factor Authentication (MFA): When you try to log in with an incorrect password or MFA 3 times within a 120-minute period, your account will be suspended. Now, you’ll get an email message stating: “Your account was suspended due to invalid attempts, and the user was redirected to update their password. If you didn’t perform these actions, please update your password immediately.”
  • Registering for myCGS:
    • If you try to register and enter either “CGS” or “myCGS” as your first or last name, you’ll get an error message. You must use your legal first and last name.
    • If you try to register for myCGS with an email address that’s for an active user, you’ll get an error message. All myCGS users must use unique email addresses.

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