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Jurisdiction C POE Advisory Group (POE AG) Meeting Minutes – November 20, 2025

Meeting Date and Time: November 20, 2025, 1:00 pm CT

Facilitator: Crystal Lewis, JC POE Sr. Analyst

CGS Representatives: Tausha Duncan, Mandy Hall, Katina Rogers

Advisory Group Members: Sharon Briggman, Amanda Culler, Brandon Dressen, Dana Douglas, Natalia Gonzalez, Thomas Harvill, Crissy Hill, Leigh Ann Matthews, Noel Neil, Julie Risner, Charles Robinson, Jen Willingham

Agenda:

  1. Welcome & Introductions
  2. News & Updates
  3. POE Educational Activities
  4. Website Updates & Feedback
  5. Feedback & Suggestions/Open Discussion
  6. Meeting Adjourned
  1. Welcome & Introductions

    Crystal welcomed the group to the meeting and reviewed the role of the POE AG.

  2. News & Updates

    The group reviewed the following new items and updates:

  3. Website & myCGS Portal Updates
    • myCGS 10.4 was released on October 28, 2025, and the following updates were discussed:
      • News & Information tab now shows a notification to inform users when information has been updated since the last time they logged in. When hovering your cursor over the tab, any recently updated screen will appear in bold.
      • ADR Summary screen now has columns showing the TPE Round number and the beneficiary’s name.
      • You can now submit responses to ADR curable errors.
      • My Account menu now only displays options that are applicable to your user role.
      • ADR Detail screen now includes a View button that allows you to see any documentation you submitted in response to the ADR.
      • ADR Detail screen now allows you to view “MRR Letters” after pressing the Review Results link.
      • ADR Select screen now includes an option that allows you to search by Case ID.
  4. POE Educational Activities
    • The group discussed the Fall virtual workshop and shared positive feedback about it.
    • Collaborative Events/Articles
    • Upcoming webinars that highlight new and updated policies
      • Noninvasive Positive Pressure Ventilation (NIPPV) – December 10
      • Respiratory Assist Devices (RAD) – December 17
    • New To-the-Point Video Education
      • New Urological Supply Codes for Hydrophilic Catheters
      • Qualified Medicare Beneficiary (QMB) – Rules for Billing Medicare
      • Beneficiary Deductible – How to Know if it’s Met
  5. Feedback & Suggestions/Open Discussion
    • Crystal shared an update on past suggestions and asked for any other feedback:
      • A member suggested updating the ADMC request section in the myCGS Web Portal due to several outdated terms.
  6. Meeting Adjourned

Updated: 12.10.2025

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