Jurisdiction C POE Advisory Group (POE AG) Meeting Minutes – September 17, 2026
Meeting Date and Time: September 17, 2026, 1 pm CT
Facilitator: Crystal Lewis, JC POE Sr. Analyst
CGS Representatives: Mandy Hall, Sheena Hodges, Lisa Marie Hofer, Jerry Holt, Katina Rogers
Members in Attendance: Sharon Briggman, Amanda Culler, Brandon Dressen, Dana Douglas, Natalia Gonzalez, Crissy Hill, Charles Robinson
Agenda:
- Welcome & Introductions
- News & Updates
- Website & myCGS Web Portal Updates
- POE Educational Activities
- Feedback, Suggestions, & Open Discussion
- Upcoming Meeting Date
- Meeting Adjourned
- Welcome & Introductions
Crystal welcomed the group to the meeting and reviewed the primary role of the POE AG. - Webinar Teleconference Lines – Lisa Mare Hofer, CGS POE
Lisa Marie discussed an upcoming test about using teleconference lines for webinars. Several group members volunteered to help test. - News & Updates
Crystal and the group talked about recent updates and news. She asked people to share their thoughts and questions about the below topics.- New Codes Added to Required Face-to-Face and Written Order Prior To Delivery List – Effective October 28, 2026
- Probationary Period of Prior Authorization for Certain Newly Enrolled DMEPOS Suppliers – Starting October 15, 2026
- Important Reminder – List all HCPCS Codes on Prior Authorization Requests
- New Updates to Our Overpayment Recovery Page!
- Redeterminations Ask the Contractor Meeting Questions & Answers
- Missing Modifiers on Nebulizer Claims (including Dispensing Fees) – Reopening Requests Ending September 1
- Use of the KF Modifier with Osteogenesis Stimulators
- Website / myCGS Portal Updates
We reviewed the latest myCGS DME Web Portal updates (myCGS 12). We also talked about how to send CGS Connect requests and check their status in the portal. - POE Educational Activities
We talked about upcoming events and additional ways to interact with POE.- Registration opens next week for our upcoming Fall Virtual Workshop (October 28 & 29).
- AB DME Collaborative Webinars on Oxygen (September 23) and Spinal Orthoses (December 8).
- DME CERT Education Taskforce Webinar covering Therapeutic Shoes for Persons with Diabetes (December 1).
- A brand new "Spotlight Webinar" is coming soon. Automatic External Defibrillators (October 15).
- CGS published a new Fact Sheet on Refractive Lenses.
- CGS released several new video tutorials.
- How Do I Send Documentation to Support a Claim Submitted?
- How Do I Register for an Education Event?
- What's the Difference Between a Reopening and a Redetermination?
- How Do I Respond to a CERT Request for Initial Information?
- How Do I Respond to a Targeted Probe & Education Request for Additional Documentation?
- MCE Surveys: How to increase participation?
The group talked about the MAC Customer Experience (MCE) Survey: Turning Your Input into Real Results. - Next Meeting Date – December 10, 2026.
- Meeting Adjourned
Updated: 09.29.2026

