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Jurisdiction C POE Advisory Group (POE AG) Meeting Minutes – March 26, 2026

Meeting Date and Time: March 26, 2026, 1:00 pm CT

Facilitator: Crystal Lewis, JC POE Sr. Analyst

CGS Representatives: Mandy Hall, Sheena Hodges, Jerry Holt, Katina Rogers

Advisory Group Members: Sharon Briggman, Amanda Culler, Dana Douglas, Natalia Gonzalez, Crissy Hill, Angela Hollie, Leigh Ann Matthews, Noel Neil, Charles Robinson

Agenda:

  1. Welcome & Introductions
  2. News & Updates
  3. Website Updates & Feedback
  4. POE Educational Activities
  5. Feedback & Suggestions/Open Discussion
  6. Meeting Adjourned
  1. Welcome & Introductions

    Crystal welcomed the group to the meeting and reviewed the primary role of the POE AG.

  2. News & Updates

    Crystal guided the group through the following new items and updates:

    • Exemption Process for Prior Authorization of Certain DMEPOS Items
    • Effective April 13, 2026: New Codes Added to Required Prior Authorization
    • Prior Authorization Non-Affirmative Decision: Resubmissions vs Appeals
    • New Codes Added to CGS Connect!
    • Oxygen Added to Required Face-to-Face and Written Order Prior To Delivery List – Effective April 13, 2026
    • Nebulizer Policy Article Update – Required Modifiers – Revised
    • Rejections Due to Missing Modifiers on Nebulizer Claims (including Dispensing Fees)
  3. Website / myCGS Portal Updates

    The group reviewed the following changes and updates to the website and the web portal:

    • Education on Demand
    • Fact Sheets
    • Watch our new myCGS® videos on YouTube!
    • Coming Soon to myCGS®—eLetters!
  4. POE Educational Activities

    The following activities and updates were discussed:

    • Upcoming Spring Virtual Workshop
      • Spring into Compliance: Medicare Essentials for DMEPOS Success Virtual Workshops
        • DME on April 1, 2026, and O&P on April 2, 2026
        • We discussed registration and the different sessions offered on both days.
    • Collaborative Events/Articles
      • AL DME Association – April 15, 2026
      • DME CERT Task Force webinar – Glucose Monitors – April 22, 2026
    • New Tools
      • Updates to the Consolidated Billing Tool Based on Your Feedback!
      • Coding Verification Lookup
  5. Feedback & Suggestions/Open Discussion
    • Charles suggested a change to the CGS Connect® web page. He wanted to follow up on a submission. He didn’t know that he could contact CGS Connect directly because the email box wasn’t easy to find. He suggested moving it to a more noticeable place on the page place or adding an email icon. Crystal will send this feedback.
  6. Meeting Adjourned

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