Jurisdiction C POE Advisory Group (POE AG) Meeting Minutes – March 26, 2026
Meeting Date and Time: March 26, 2026, 1:00 pm CT
Facilitator: Crystal Lewis, JC POE Sr. Analyst
CGS Representatives: Mandy Hall, Sheena Hodges, Jerry Holt, Katina Rogers
Advisory Group Members: Sharon Briggman, Amanda Culler, Dana Douglas, Natalia Gonzalez, Crissy Hill, Angela Hollie, Leigh Ann Matthews, Noel Neil, Charles Robinson
Agenda:
- Welcome & Introductions
- News & Updates
- Website Updates & Feedback
- POE Educational Activities
- Feedback & Suggestions/Open Discussion
- Meeting Adjourned
- Welcome & Introductions
Crystal welcomed the group to the meeting and reviewed the primary role of the POE AG.
- News & Updates
Crystal guided the group through the following new items and updates:
- Exemption Process for Prior Authorization of Certain DMEPOS Items
- Effective April 13, 2026: New Codes Added to Required Prior Authorization
- Prior Authorization Non-Affirmative Decision: Resubmissions vs Appeals
- New Codes Added to CGS Connect!
- Oxygen Added to Required Face-to-Face and Written Order Prior To Delivery List – Effective April 13, 2026
- Nebulizer Policy Article Update – Required Modifiers – Revised
- Rejections Due to Missing Modifiers on Nebulizer Claims (including Dispensing Fees)
- Website / myCGS Portal Updates
The group reviewed the following changes and updates to the website and the web portal:
- Education on Demand
- Fact Sheets
- Watch our new myCGS® videos on YouTube!
- Coming Soon to myCGS®—eLetters!
- POE Educational Activities
The following activities and updates were discussed:
- Upcoming Spring Virtual Workshop
- Spring into Compliance: Medicare Essentials for DMEPOS Success Virtual Workshops
- DME on April 1, 2026, and O&P on April 2, 2026
- We discussed registration and the different sessions offered on both days.
- Spring into Compliance: Medicare Essentials for DMEPOS Success Virtual Workshops
- Collaborative Events/Articles
- AL DME Association – April 15, 2026
- DME CERT Task Force webinar – Glucose Monitors – April 22, 2026
- New Tools
- Updates to the Consolidated Billing Tool Based on Your Feedback!
- Coding Verification Lookup
- Upcoming Spring Virtual Workshop
- Feedback & Suggestions/Open Discussion
- Charles suggested a change to the CGS Connect® web page. He wanted to follow up on a submission. He didn’t know that he could contact CGS Connect directly because the email box wasn’t easy to find. He suggested moving it to a more noticeable place on the page place or adding an email icon. Crystal will send this feedback.
- Meeting Adjourned

