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CGS Administrators, LLC

IVR: 877.299.7900 Customer Service and myCGS: 866.590.6727

April 15, 2020

CGS is keeping you connected with our CGS Medicare mobile app! Featuring a new design and layout!

CGS App

With CGS Medicare, you can access and share all of our Dear Physician Letters, view and share the results of CGS Wizard inquiries – including additional documentation request (ADR) responses, and more! CGS Medicare is available for both iOS (Apple) and Android phones and tablets. CGS makes it easier for supplier field service personnel to view and share important information!

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CGS Wizard

CGS Wizard (formerly, MR WIZARD) contains processed claim details for all claims submitted to Jurisdiction B, ADR status, medical review decisions and resources directly from our website! Just enter a 14-digit CCN (claim control number) and CGS Wizard will give you the claim and/or medical review denial details you need to resubmit your claim! If your CCN is also tied to an additional documentation request, the CGS Wizard will let you know the status. The CGS Wizard also links you directly to education that is specific to your individual needs.

CGS Wizard

When you use CGS Wizard, there is no need to call and verify that the information is correct or complete because CGS Wizard gives you exactly the same, word-for-word processed claim information and education resources you’ll get from any CGS customer service advocate and, the information is exactly the same whether you use our other CGS self-service tools including the CGS Medicare app and myCGS!

Since the claim must complete processing, it is important that you refer to your remittance advice for the final outcome of this claim and for your appeal rights.

CGS Wizard

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DMEPOS Fee Schedules

Fee Schedules

CGS Medicare lets you search for and view fee schedules based on state, HCPCS code, and year. Our mobile app contains the same information currently available on the web which means, every time a new schedule is released, it is automatically available to you through the CGS Medicare app. Our mobile app will also display rural fees by zip code. All fees displayed are based on the DMEPOS and PEN Fee Schedule Files provided by the CMS.

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LCDs/Policy Articles

LCDs

When you download our CGS Medicare app, you will have access to all local coverage determinations (LCD) and related policy articles (PA). Viewing a specific policy is easy! Simply select the LCDs/Policy Article menu icon. CGS Medicare will display an alphabetized list of policies. Then, simply select the policy or article you wish you view. You will review the policy exactly as it appears on the CMS LCD database.

LCDs

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Physician Letters

Letters

“Dear Physician” letters help providers understand the importance of providing required documentation and information to suppliers who must bill for the durable medical equipment items or services they prescribe.

CGS Medicare lets you select, view and email any “Dear Physician” letter directly from your mobile device. The letters provide regulatory information and instruction for physicians who prescribe a DME item or service. They also provide you with an added level of assurance that you will receive all of the documentation necessary for you to bill Medicare for the DME products you provide.

Any time new “Dear Physician” letters are added to our CGS website, they are automatically available to you via our CGS Medicare app!

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Contact

Contact

The contact section in CGS Medicare is a must for busy suppliers who need to reach us while on the road. CGS Medicare contacts provide you with click-to-call telephone, fax and address information for a variety of departments.

Once you’ve located the telephone number you need, you can click and dial directly from your smart phone. Where available, CGS Medicare also provides you with links to other resources including, other contractor addresses and websites.

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