November 21, 2023
January 2024 Release "Dark Days”
To accommodate the anticipated duration to install the January 2024 release, the Common Working File (CWF) Host will observe a Gray Day on Thursday, December 28th and Dark Days on Friday, December 29th through Sunday, December 31st. In addition, the CWF Host will observe the New Year’s Day holiday on Monday, January 1st.
What this means to you:
- It is customary for contractors to hold claims for several days following a quarterly release. Claims submitted during this period will not continue to process until the nightly system cycle runs on Tuesday, January 2nd.
- We anticipate claims will still process within a normal timeframe and these slight delays will not affect the timeliness of your payments.
- You can still access beneficiary eligibility information through the myCGS portal or Interactive Voice Response (IVR) system, but the information will not update during the dark day period.
Home Health and Hospice providers: You can still submit Notices of Admission (NOAs) and Notices of Election (NOEs) during this period. If you feel the dark day period caused a late NOA/NOE submission, you must provide the appropriate supporting documentation with the associated final claim.